Challenge
SellWela needed clarity on product positioning, a segmented channel sequence, and onboarding flows that reduced time‑to‑value for merchants during launch.
Go‑to‑Market & Product Adoption Framework
Built a product adoption lifecycle and multi‑channel demand engine to accelerate merchant onboarding and early adopter growth for a marketplace product.
SellWela needed clarity on product positioning, a segmented channel sequence, and onboarding flows that reduced time‑to‑value for merchants during launch.
We analysed user journeys and merchant motivations and identified friction points in onboarding and first‑use experiences that risked early churn.
We defined market segmentation, crafted ICPs, and architected an adoption lifecycle spanning awareness to referral. We designed onboarding sequences, referral mechanics and a content roadmap tuned to each merchant segment.
We prepared launch assets including website copy, onboarding communications and activation sequences, and set up tracking to monitor adoption levers. The referral programme design leveraged the existing merchant base as advocates.